Bright World Hub Autumn 2018

Bright World Hub Autumn 2018

With first-hand experience of our guardianship services and therefore a unique understanding of how and why guardianship is such a necessity to the UK study experience, this term we contacted Bright World Alumni to find out how we had impacted their time here.

The results of our survey took us all a little by surprise and brought a tear to the eye of Bright World’s founder, Lana. We think we do a great job but to hear just how much of a difference we have made was really something special. Read the full story in news.

With Christmas time just around the corner, our guardianship team have been working hard to ensure that all our students get home safely for the festive season. The Christmas departure is a major event in the guardianship year, with nearly all our students travel home. If this terms events and travel periods have been anything to go by, then we can expect great things. All Autumn these events have been handled faultlessly, with hundreds of journeys and host family stays coordinated without glitches. With this in mind, and in order to better-recognise the incredible work being done operationally, we have now introduced the “WOW Awards” initiative. The award is presented to a member of head office staff following each event. So far we have had three worthy winners, and you can read about each of them on our news feed.

Study Travel Magazine article continued to raise awareness this month, highlighting the need for regulation in the guardianship industry. The aptly named, “Responsible Guardianship”, informs parents who have wrongly assuming that all guardians are safe and that there is someone checking them out on their behalf.


News from our departments

Autumn 2018 has been one of the busiest times in our history, and everyone has played a huge part in ensuring that everything ran smoothly. All of our students’ arrangements have been managed impeccably by our Guardianship Care, and Travel & Accommodation Teams, while Marketing & Admissions have been busy processing late September applications, as well as those for 2019. Our January intake is now open for students joining the guardianship programme at this entry point.

Guardianship Care

It was a typically busy start to the Autumn term, with hundreds of taxi journeys, flights, and host family stays coordinated for arrivals, exeats, and the half term break. Incredibly, the team have managed to handle this smoothly and efficiently, with no issues or complaints being reported. This really is testament to the great work our Guardianship Care Team do operationally.

All students have now been visited at school by their Bright World Buddy, with Arrival Care Plans being submitted to Blink for parents to read. All of our students seem to have settled into school life incredibly well.

Preparations for the busy Christmas period are now well underway, when the majority of our students will travel home to spend time with their families.

Safeguarding, Accommodation & Travel

The fact that both Fi and Leanne have already won a “WOW Award” reflects what an impressive job they’ve been doing. Host families are being secured almost immediately after students have enrolled with us, and this has been hugely beneficial for both us, and our students. Intensive system checks have also been ensuring that our Accommodation and Travel team stay well on top of everything and ensure that every child is accounted for during events. This has been implemented to minimise the risk of students not being picked up from school, and has been working incredibly well.

Safeguarding & Operations Manager, Jenny Rumble, along with other members of the Bright World Team, recently attended a webinar hosted by No Fluff and Curious Human. This seminar provided important information and suggestions for both recognising and trying to improve mental wellbeing in our international students.

Marketing & Admissions

Our Marketing & Admissions Team have been busy as usual. Cory flew out to the Bright Fair in Moscow in October, and more recently attended the British Boarding Schools Workshop, where he met with partner schools new and old. Louis experienced his first overseas marketing trip when he exhibited at UKEAS Nigeria’s education exhibition in Lagos.

Grace and Hai from Bright World’s China office have become more involved in the marketing team, attending numerous meetings by Skype on a weekly basis. They have now been made responsible for managing relationships with our partner agents in China, by each being designated certain regions. This reflects our new worldwide regional management approach.  

The team have also been working hard to create content for parents to help give further understanding to our role in safeguarding young overseas students. Read the rest of our blog to see for yourselves!

Until next time,

The Bright World Team

Posted on November 23rd, 2018 @ 4:24 PM



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