Every year in the world of guardianship, there are things that we know are going to happen. Exeats, parents evenings, half terms and journeys to and from the airport are just a few situations that we deal with every year. It is when the unexpected happens that a guardian really comes in useful and that is where we think Bright World stands apart and really offers people a helping hand.
In November 2015, a thick and unexpected fog appeared over the South of England. 30 of our guardianship students experienced flight cancellations during the weekend, with hundreds more diverted and delayed and in need of emergency accommodation. Our Accommodation & Travel Managers worked until midnight and were able to provide families to cater for these students and drivers to ensure their safe transportation.
You would never imagine that a boarding school would unexpectedly have to close. Well one of our schools did when their entire heating system broke down in the midst of winter. We received emails from worried parents but they didn't need to worry for long as our students were all safe and warm within hours at their host family.
'My son had to catch a connection flight between Heathrow and Gatwick. I was really nervous because I believed that my son would have most likely missed his flight. Thankfully your office and your driver did everything possible to get my son to the airport on time, which he managed to do, he also informed me about the situation by sending me text messages when everything turned out to be all right. I was extremely pleased about Mr. Gholami's (the driver) kindness and professionalism; I would most definitely recommend him to anyone' - Laura Calligaris, parent of guardianship student
Posted on July 22nd, 2016 @ 3:49 PM